Warranty and Return Policy
Nortek Security & Control warrants the equipment it manufactures to be free from defects in material and workmanship. If Gefen equipment fails because of such defects and Nortek Security & Control is notified within the specified warranty period* from the documented** date of purchase, Nortek Security & Control will, at its option, repair or replace the equipment, provided that the equipment has not been subjected to mechanical, electrical, or other abuse or modifications. This warranty is in lieu of all other warranties expressed or implied, including without limitation, any implied warranty or merchantability or fitness for any particular purpose, all of which are expressly disclaimed. Warranty period begins on the date of purchase by the original end-purchaser, as indicated on the proof of purchase document**. This Limited Warranty extends to the original end-user purchaser of the product, and is not transferable to any subsequent purchaser(s) or owner(s). Customers outside the continental United States of America are responsible for shipping charges to and from Nortek Security & Control.* Warranty period:Passive Copper Cables without any electronic circuitry: 30 days. Cables must be in their original condition.
** Proof of purchase must be a receipt or written document, deemed acceptable by Nortek Security & Control.
All returns must include every component originally shipped with the products (power supplies, remotes, cables, etc.). The cost of any missing accessory will be deducted from the original purchase amount.
Returns for Goods Purchased through Dealers/Distributors: