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RMA Number:    

RMA Info


We have two addresses for RMA's. Please ensure you are returning your product to the correct address. Please do not return any products without prior authorization. First see the RMA change notice here:


US Customers:
Change Notice to RMA Process for US Customers.pdf

International Customers:
Change Notice to RMA Process for EMEA Customers.pdf


Friendly Returns
(Sealed and Unopened
products only)
Unfriendly Returns
(Products that need repair or have been opened)
Genco- Gefen
Attn: RMA/RMA#
12471 East Riverside Drive
Eastvale, CA 91752
    Linear Michigan (LMI)
Attn: Gefen/RMA#
2547 3 Mile Road Ste A
Grand Rapids, MI 49534







RMA Forms

RMA Request Form:

RMA Request (Excel format)

Certificate of Destruction documents:

Certificate of Destruction Procedure.pdf
(Procedure - PDF format)
(Form - Excel format)


(Form - PDF Format)

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