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Order Status / RMA Status

Order Number:   

RMA Number:    

RMA Info


We have two addresses for RMA's. Please ensure you are returning your product to the correct address. Please do not return any products without prior authorization. Click Here to See the RMA Process


Gefen RMA Procedure.pdf


Return for Credit
products only)
Warranty Service
(Unsealed/opened, all defective products incl. DOA)
Genco - Gefen Warehouse
Attn: RMA/RMA # (*)
12471 East Riverside Drive
Eastvale, CA 91752
    Gefen, LLC
Attn: RMA # (*)
20600 Nordhoff Street
Chatsworth, CA 91311
* Your RMA # here







RMA Forms

RMA Request Form:

RMA Request (Excel format)

Certificate of Destruction documents:

Certificate of Destruction Procedure.pdf
(Procedure - PDF format)
(Form - Excel format)


(Form - PDF Format)

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