Gefen/Core Brands, LLC warrants the equipment it manufactures to be free from defects in material and workmanship. If equipment fails because of such defects and Gefen LLC is notified within the specified warranty period* from the documented** date of purchase, Gefen will, at its option, repair or replace the equipment, provided that the equipment has not been subjected to mechanical, electrical, or other abuse or modifications. This warranty is in lieu of all other warranties expressed or implied, including without limitation, any implied warranty or merchantability or fitness for any particular purpose, all of which are expressly disclaimed. Warranty period begins on the date of purchase by the original end-purchaser, as indicated on the proof of purchase document**. This Limited Warranty extends to the original end-user purchaser of the product, and is not transferrable to any subsequent purchaser(s) or owner(s). Customers outside the continental United States of America are responsible for shipping charges to and from Gefen.
Requesting an RMA
An RMA number must be obtained prior to returning any product for repair / replacement.
Please contact us for further instruction.
Returns for Credit
All returns must include every component originally shipped with the products (power supplies, remotes, cables, etc.). The cost of any missing accessory will be deducted from the original purchase amount.
Returns for Goods Purchased through Dealers/Distributors: