Gefen LLC warrants the equipment it manufactures to be free from defects in material and workmanship. If equipment fails because of such defects and Gefen LLC is notified within two (2) years from the date of shipment, Gefen will, at its option, repair or replace the equipment, provided that the equipment has not been subjected to mechanical, electrical, or other abuse or modifications.
Requesting an RMA
An RMA number must be obtained prior to returning any product for repair / replacement
RMA requests can be made by contacting our RMA department at 818-772-9100 or emailing firstname.lastname@example.org.
Please visit our RMA Info page for further instruction.
Returns for Credit
All returns must include every component originally shipped with the products (power supplies, remotes, cables, etc.). The cost of any missing accessory will be deducted from the original purchase amount.
Returns for Goods Purchased through Dealers/Distributors: